Return & Exchange Policy

You may return new, unused items within 30 days of delivery. Items should be returned in their original product packaging. Please be sure to clearly mark "RMA-< your order number >" somewhere on the OUTSIDE of the package for faster processing and include a note inside specifying your return request (exchange, refund, etc) and reason (defective, didn't fit, etc). If we receive a package without a note or previous email approving the return, nothing will be done. 

Exchanges for a different item are processed for only the cost of a second shipment ($9) and a payment of any price difference between the product ordered and the product exchanging for, but returns may be charged a restocking fee up to 20%. EXCHANGES CANNOT BE PROCESSED WITHOUT A SHIPPING FEE OF $9. This MUST be included as check or cash or your exchange will be treated as a return and charged a restocking fee. Returns of soiled or used items may be charged a cleaning fee of up to 60%.

NO EXCEPTIONS: all sales on custom items are final- however, if your order included in stock, non custom color, non-custom size items, a return can be accepted provided that:

• Items show no signs of wear or use.
• Items do not include personal items (treats, brushes that have touched a horse, etc)
• Items were delivered less than 30 days ago.

Returns and exchanges may require up to 3 weeks for processing; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Ship to:LuckyPony
319 S Main St
Carthage, MO 64836