Production & Shipping Time
Approximately 50% of the products on our website are products that are custom made to your specifications. We try to be very clear in the product description of each of these items how long the item will take to be completed and shipped- but we know that when you find the perfect item at the perfect price, it's easy to get excited and not read every word of a product's description!
Before emailing us to check on the status of an order (occasionally, this actually slows down shipping as we're pulled away from shipping to give updates or have to interrupt the manufacturing process to get a status report) please refer to your emailed order confirmation or, if you created an account, log in and view your order and check product descriptions for estimate production time. If you only paid one shipping charge but ordered both custom and non custom items, your order will be held until it can ship complete.
If checking product descriptions does not answer your question, feel free to email us at jeanette@luckypony.com. For the fastest response please include your full name, phone number, order number, and most importantly the name of the product you ordered and we'll be happy to provide a status update!
Before emailing us to check on the status of an order (occasionally, this actually slows down shipping as we're pulled away from shipping to give updates or have to interrupt the manufacturing process to get a status report) please refer to your emailed order confirmation or, if you created an account, log in and view your order and check product descriptions for estimate production time. If you only paid one shipping charge but ordered both custom and non custom items, your order will be held until it can ship complete.
If checking product descriptions does not answer your question, feel free to email us at jeanette@luckypony.com. For the fastest response please include your full name, phone number, order number, and most importantly the name of the product you ordered and we'll be happy to provide a status update!